Privacy Policy

Last Updated: 20‑Feb‑2023 Effective Date: 20‑Feb‑2023

This Privacy Policy explains how Fragrance Studio (PTY) LTD, located in Johannesburg, Gauteng, 2001, South Africa, collects, uses, and protects your personal information when you access or use our website (https://fragrancestudio.co.za (fragrancestudio.co.za in Bing)) (“the Service”). By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

We may update this Privacy Policy at any time without prior notice. Any revised version will become effective 180 days after being posted on the Service. Continued use of the Service after this period constitutes acceptance of the updated policy. We encourage you to review this page periodically.

 

1. Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Mobile number

  • Residential address

  • Work address

  • Payment information

 

2. How We Collect Information

We collect information in the following ways:

  • When you complete registration forms or submit personal details

  • When you interact with our website

  • From publicly available sources

 

3. How We Use Your Information

Your information may be used for the following purposes:

  • Marketing and promotional communication

  • Creating and managing user accounts

  • Displaying testimonials

  • Collecting customer feedback

  • Enforcing our Terms & Conditions

  • Processing payments

  • Providing customer support

  • Administrative communication

  • Targeted advertising

  • Managing and fulfilling customer orders

  • Protecting the website and user accounts

  • Enabling user‑to‑user interactions

  • Resolving disputes

  • Managing user profiles

If we intend to use your information for any additional purpose, we will request your consent beforehand and use your information only for the specific purpose for which consent was granted, unless required otherwise by law.

 

4. How We Share Your Information

We do not share your personal information with third parties without your consent, except in the following limited circumstances:

  • Advertising service providers

  • Sponsors

  • Marketing agencies

  • Legal authorities

  • Analytics partners

  • Payment recovery services

  • Data processing partners

These third parties are required to use your information only for the purpose for which it was provided and may not retain it longer than necessary.

We may also disclose your information:

  1. To comply with applicable laws, regulations, or legal processes

  2. To enforce our agreements, including this Privacy Policy

  3. To respond to claims related to your use of the Service

If Fragrance Studio (PTY) LTD is involved in a merger or acquisition, your information may be transferred as part of the business assets.

 

5. Retention of Your Information

We retain personal information for 90 days to 2 years after an account becomes inactive, or as long as necessary to fulfill the purposes outlined in this Privacy Policy. Certain information may be retained longer for legal compliance, fraud prevention, or enforcement of rights.

Anonymous or aggregated data that does not identify you may be stored indefinitely.

 

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, correct, or delete your personal data

  • Request a copy of your data

  • Restrict or object to data processing

  • Request data portability

  • Withdraw consent

  • Lodge a complaint with a regulatory authority

To exercise these rights, contact us at info@fragrancestudio.co.za. We will respond in accordance with legal requirements.

You may also opt out of direct marketing or profiling by emailing info@fragrancestudio.co.za.

Please note: refusing to provide required personal information or withdrawing consent may limit your ability to use certain services.

 

7. Cookies and Tracking Technologies

For details on how we use cookies and similar technologies, please refer to our Cookie Policy.

 

8. Security

We implement reasonable security measures to protect your information from unauthorized access, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection. You transmit information at your own risk.

 

9. Grievance / Data Protection Officer

If you have questions or concerns regarding how your information is processed, you may contact our Data Protection Officer at:

Fragrance Studio (PTY) LTD Johannesburg, Gauteng, 2001, South Africa Email: info@fragrancestudio.co.za

We will address your concerns in accordance with applicable laws.