Shipping Policy

Last Updated: 20‑Feb‑2023

At Fragrance Studio (PTY) LTD, we aim to provide fast, reliable, and secure delivery of all fragrance and cosmetic products purchased through our website (https://fragrancestudio.co.za (fragrancestudio.co.za in Bing)). This Shipping Policy explains how orders are processed, shipped, and delivered.

 

1. Order Processing

Once your order and payment are successfully received:

  • Orders are processed during standard business hours (Monday–Friday).

  • Orders placed after hours, on weekends, or on public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been processed.

Processing times may vary during peak periods or promotional events.

 

2. Delivery Timeframes

Delivery timelines depend on your location and courier availability:

  • Major Cities & Metros: 2–5 business days

  • Regional Areas: 3–7 business days

  • Outlying / Remote Areas: 5–10 business days

These timeframes are estimates and may be affected by courier delays, weather conditions, or unforeseen disruptions.

 

3. Delivery Areas

We deliver throughout South Africa using trusted courier partners.

If your area is classified as high‑risk or remote, additional delivery time or fees may apply. You will be notified if special arrangements are required.

 

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Courier rates

  • Order size and weight

Any applicable fees will be displayed before payment is completed.

 

5. Tracking Your Order

Once your order has been dispatched:

  • You will receive a tracking number via email or SMS.

  • You can monitor your delivery status through the courier’s tracking portal.

If you do not receive tracking details within 48 hours of dispatch, please contact us.

 

6. Delivery Attempts

If the courier is unable to deliver your order:

  • A second delivery attempt may be scheduled.

  • Additional fees may apply for repeated failed delivery attempts.

  • If the order cannot be delivered after multiple attempts, it may be returned to us.

Returned orders may incur re‑delivery fees.

 

7. Stock Verification on Delivery

To ensure accuracy and prevent discrepancies:

  • Customers must inspect all items upon delivery.

  • Any issues (damage, incorrect items, missing items) must be reported before accepting the delivery.

  • Once the delivery is accepted, signed for, or marked as delivered, the order is considered complete and correct.

We cannot accept claims for shortages or damage reported after acceptance.

 

8. Damaged or Incorrect Deliveries

If you receive a damaged or incorrect item:

  • Do not accept the delivery.

  • Notify the courier immediately.

  • Contact us with your order number and photos of the issue.

If verified, we will arrange a replacement or correction at no additional cost.

 

9. Lost or Stolen Parcels

If a parcel is marked as delivered but you have not received it:

  • Contact the courier immediately to initiate an investigation.

  • Notify us so we can assist with the process.

Investigations may take several business days. Resolutions depend on courier findings.

 

10. International Shipping

At this time, Fragrance Studio (PTY) LTD ships only within South Africa. International shipping may be introduced in the future.

 

11. Contact Information

For shipping queries, delivery issues, or assistance, contact us at:

Fragrance Studio (PTY) LTD Johannesburg, Gauteng, 2001, South Africa Email: info@fragrancestudio.co.za