Terms & Conditions

Last Updated: 20‑Feb‑2023

These Terms & Conditions (“Terms”) govern your use of the website operated by Fragrance Studio (PTY) LTD, located in Johannesburg, Gauteng, 2001, South Africa (“we”, “us”, “our”). By accessing or using https://fragrancestudio.co.za (fragrancestudio.co.za in Bing) (“the Website”), you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

 

1. Use of the Website

By using this Website, you confirm that:

  • You are at least 18 years old, or using the Website under the supervision of a legal guardian.

  • You will use the Website only for lawful purposes.

  • You will not attempt to interfere with the Website’s functionality, security, or performance.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

 

2. Products & Availability

All products displayed on the Website are subject to availability. We may discontinue or update products, pricing, or descriptions at any time without prior notice.

Colours, packaging, and product appearance may vary slightly due to display settings or supplier changes.

 

3. Pricing & Payment

All prices listed on the Website are in South African Rand (ZAR) and include VAT unless stated otherwise.

We accept various secure payment methods, including:

  • Debit and credit cards

  • EFT / Bank transfer

  • Instant EFT

  • Mobile payment options (where available)

Orders are processed only once payment has been successfully received.

 

4. Order Processing & Delivery

Once payment is confirmed:

  • Orders are processed within standard business hours.

  • Delivery timelines depend on your location and courier availability.

  • You will receive tracking information once your order is dispatched.

We are not responsible for delays caused by courier services, public holidays, or unforeseen circumstances.

 

5. Returns, Exchanges & Refunds

Due to the nature of fragrance and cosmetic products, returns and exchanges are limited.

We do not accept returns for:

  • Opened or used products

  • Products damaged due to customer handling

  • Products returned without original packaging

Refunds may be issued only in cases of:

  • Incorrect items delivered

  • Damaged items received

  • Duplicate payments

  • System or processing errors

Refund requests must be submitted within 7 days of receiving your order.

 

6. User Accounts

When creating an account, you agree to:

  • Provide accurate and complete information

  • Keep your login details secure

  • Notify us immediately of any unauthorized access

We are not liable for losses resulting from compromised accounts due to user negligence.

 

7. Intellectual Property

All content on the Website—including logos, product images, text, graphics, and designs—is the property of Fragrance Studio (PTY) LTD or its licensors.

You may not:

  • Copy, reproduce, or distribute any content

  • Use our branding without written permission

  • Modify or create derivative works from Website content

 

8. Third‑Party Links

The Website may contain links to third‑party websites. These links are provided for convenience only. We do not control or endorse third‑party content and are not responsible for their policies or practices.

 

9. Limitation of Liability

To the fullest extent permitted by South African law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website.

  • We do not guarantee uninterrupted or error‑free Website operation.

  • You use the Website at your own risk.

 

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

11. Changes to These Terms

We may update these Terms at any time. Updated versions will be posted on the Website with a revised “Last Updated” date. Continued use of the Website constitutes acceptance of the updated Terms.

 

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be handled in accordance with South African legal procedures.

 

13. Contact Information

For questions, concerns, or legal notices, contact us at:

Fragrance Studio (PTY) LTD Johannesburg, Gauteng, 2001, South Africa Email: info@fragrancestudio.co.za